Eligibility Advisor - Temporary

Career Opportunities:
Eligibility Advisor I
- Temporary (17666)

Posting  
17666 - Posted
- Health & Human Services Comm
- TW Reg 02/09 EOAPD
- Community and Social Services - a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Functional

Title:

Eligibility Advisor I
- Temporary
Job Title: Eligibility Advisor I
Agency: Health & Human Services Comm
Department: TW Reg 02/09 EOAPD
Posting Number: 17666
Closing Date: 07/06/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $2,953.25-$4,365.66
Pay Frequency: Monthly
Salary Group: TEXAS-B-13
Shift: Day
Additional Shift: None
Telework:
Travel: Up to 10%
Regular/Temporary: Temporary
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility

Location:


Job Location City: MIDLAND
Job Location Address: 3401 NORTH A ST
Other Locations: None
MOS Codes: No military equivalent

This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

As an Eligibility Advisor I, you will receive paid, formal training to perform the following essential job functions:

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

In addition to the above listed functions, the following knowledge, skills, and abilities are needed:

• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.

Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

N/A

Applicants must meet the following education and experience requirements:

Education:

High School Diploma or GED equivalent is required.

Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Experience:

One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.

Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

This posting may be used to fill positions in other locations within the region, as vacancies occur.

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants selected for hire will be required to pass a fingerprint criminal…