Pathways Admissions Advisor & Student Success Coach

Job Summary Pathways Advisors aid students with all admissions requirements and assist students in achieving their educational and career goals by providing academic and supportive advising.

Initiate and maintain systematic and frequent contact with prospective and new students.

Manage (track and monitor) a caseload of prospective and new students through the application process, registration, and graduation.

Proactively follow up with applicants regarding outstanding documents required for registration.

Advises students in specified academic and technical pathways resulting in certificates, transfer, and associate and bachelor degrees

Advises students with course registration, drops, withdrawals, and effective student success strategies

Provides career advising for students wanting to change pathways

Assists in reassigning students to another advisor if academic/career plans alter

Applies the Coaching techniques used by Midland College Pathways Advising Participates in professional development and a quality management program focused on growth

Implements academic advising strategies (syllabus, degree plan, coaching)
Interacts effectively with students of diverse socio-economic, ethnic and cultural backgrounds

Monitors and tracks student plans and interactions by using notes in Zogotech or other specified software

Knows and understands TSI regulations for guidance and placement

Supports all student service areas including transfer/career related services and testing

Assists with recruiting program activities in the Midland College community

Maintains an accurate calendar with open appointments

Responds within 48 hours to all Early Alert messages

Serves as liaison between students, staff, faculty and administrators

Provides referral services for students

Assesses and coordinates advising appointments and services and streamlines processes

Must be able to work evening hours, at minimum, two to three times per month and more during periods of high registration traffic

Other duties as assigned

Required Qualifications Bachelor’s degree

Public relations/customer service experience

Computer literate

Knowledge of Microsoft Office software

Ability to advise students individually and in groups on complex student-related matters

Demonstrated interpersonal, communication and social skills

Ability to work independently and in a team Ability to interact effectively and work collaboratively with various departments

Ability to manage multiple tasks and successfully meet deadlines

Ability to analyze complete situation accurately and adopt effective course of action

Ability to handle a fast-paced work environment with interruptions and detail-oriented tasks

Ability to research, learn, and accurately provide information to students on a variety of topics

Excellent oral communication, customer service, and public relations skills

Preferred Qualifications Master’s degree

Understanding of TSI regulations

One or more years of experience in an educational setting

Physical Demands Frequently moves equipment or paperwork weighing up to 25 pounds

Must be able to remain in a stationary position 50% of the time

Must be able to work extended hours during periods of registration and Midland College or community events

Work mostly performed indoors, some outdoor Midland College or community events may be required

Travel for training, meetings, and assist on other campuses’ events both in and out of town
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