Field Service Supervisor

Position Summary:

• Competitive Low Deductible/Low Out-of-Pocket Medical Insurance Plan
• Dental and Vision Insurance
• Generous 401K matching
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays + Paid Personal Days
• Employer-paid Short-Term and Long-Term Disability Insurance
• Paid Military Leave
• Education Assistance Program
• Paid Paternity Leave
• Paid Jury Duty Leave
• Employer-paid Virtual Physical Therapy Program

Key Responsibilities :
1. The Field Service Supervisor supervises, hires, trains, and manages field technicians.
2. They will act as the primary training resource for the field team.
3. Respond to customer calls, assess the customer calls, make decisions on appropriate action plans and dispatch service technicians to oilfield locations.
4. Works with customers to understand their needs. Examples include pricing, information needed on invoice, contracts, work hours, new product ideas, product needs, product improvements, etc.
5. Travel as needed to customer sites.
6. Assist in handling customer disputes for billing.
7. Assist in developing procedures for the work being performed.
8. Assist in conducting safety meetings and assuring work is being done safely.
9. Verify tickets are being filled out completely and accurately by field technicians.
10. Assist with inventory management of supplies and service parts.
11. Assist in developing and following a budget for the department.
12. Ensures employees have appropriate equipment, PPE, and resources to do their job.
13. Establishes schedule for inspecting and documenting all field services work.
14. Ensures full awareness of, and compliance with, the requirements of all relevant company/customer handbooks, procedures, safety, and emergency procedures.
15. Interacts with others in a professional manner.
16. Performs any other delegated duties considered appropriate to maintain the efficient running of the department.
17. Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
18. Support and help develop their team with professional development short- and long-term goals.
19. Helps company meet its Strategic, Quality and Safety objectives.
20. Other duties may be assigned.

Core Values:
Trust
:
We promote growth and long-term success by making wise decisions with trust as an essential component.
Respect
:
We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
Teamwork
:
We believe people achieve much more by working together.
Integrity
:
We follow through and keep our word while being open, honest, ethical, and fair.
Safety
:
We view our co-workers as family members of our business and strive to ensure safety for all.
Humility
:
We recognize and appreciate strengths and contributions beyond one’s self. We are modest, genuine, and authentic.

Core Expectations:
Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
Environmental, Health, Safety (EHS) – Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
Quality – Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
Conduct - Demonstrate and support the Steffes Code of Conduct.
Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
o Using tact, sound judgement, and maintaining a professional attitude in communication and…