Technical Support Specialist

Position Summary

Responsible for providing technical support for Electrical Submersible Pump (ESP) Service Center operations, including calibration, maintenance and troubleshooting of testing benches, assembly/teardown benches, cable spoolers, machines, and other shop equipment, as well as supporting the design, programming, installation, and optimization of ESP testing systems.

• Supervise all service and maintenance activities for test benches, assembly and teardown benches, spoolers, and machinery to ensure continuous functionality and compliance with scheduled maintenance plans.
• Perform minor repairs and maintenance in-house and coordinate with third-party service providers for major repairs.
• Perform additional technical support duties for Service Center operations, as needed.
• Responsible for test bench calibration, quality and support instrumentation.
• Perform fundamental test engineering, programming and automation tasks as required.
• Physically assist, as required in the fabrication, assembly, installation and commissioning of test equipment and control systems.
• Modify existing test systems to meet new equipment requirements.
• Assist in making decisions about test system project management and scheduling.
• Support the design of new tools and equipment required to service and repair ESP Service Center Test Equipment. Includes test automation, equipment skids, dismantle and assembly benches, instrumentation, etc.
• Support as required engineering services to ensure software and test system documentation is entered into Windchill and under ECN control.
• Develop and support test software, documentation and version control of software, test data base, computerized test programs and PLC code for test Automation (Test criteria will be a joint responsibility of SCSG and engineering).
• Demonstrate ability to take appropriate corrective actions without immediate supervision.
• Demonstrate a high degree of professionalism, confidence and proactivity.
• Know and enforce safety and security procedures and proper use of equipment and material. Actively promote safety process and report any safety issues to proper channels for action.
• Support Company EEO policies and take action to provide a workplace free from harassment or discrimination.
• Personally observe safety and security procedures and proper use of equipment and material. Actively promote safety process and report any safety issues to proper channels for action.

• 2+ years of related work experience in a manufacturing test and/or assembly environment preferred.
• High School diploma or equivalent required.
• Bachelor's degree in Engineering, or Computer Science preferred.
• Strong mechanical skills. Knowledge of machinery and equipment as it relates to Electric Submersible Pumps.
• Working knowledge of mechanical, hydraulic, and pneumatic systems.
• Must have experience handling multiple projects simultaneously with stringent deadlines, and working in an environment, which requires flexibility, innovation, and organization.
• Ability to read and interpret blueprints and engineering drawings.
• Proficient computer skills with knowledge of MS Office and/or company specific databases.
• Experience in oilfield service environment a plus.
• Good communication, technical and problem solving skills.
• Familiarity with API (American Petroleum Institute) recommendations and standards preferred.
• Programming proficiency in Visual Basic, C, Ladder Logic Code and National Instruments LabVIEW is a plus.

• Continuously required to move about the facility.
• Physical ability to immediately respond to emergency situations.
• Work is mostly in non-climate controlled environment.
• Continuous travel and on call required.
• Continuous standing for long periods of time.
• Exposure to shop and field elements such as noise, dust, odors and temperature variations.
• Wear appropriate personal protective equipment, including eye and hearing protection, hard hat and safety shoes while in shop environment or on job site.
• This is a safety sensitive position.