Inside Sales Coordinator

Description

Accurately process customer transactions such as orders or quotes in a timely manner.

Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.

Provide accurate information regarding availability of in-stock items.

Recommend alternate products based on cost, availability or specifications.

Provide accurate information from vendors relating to shipment dates and expected date of delivery.

Determine customer requirements and expectations in order to recommend specific products and solutions.

Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

Assist in the preparation and organizing promotional materials and technical documentation in a timely manner.

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Setup and maintain customer files.

Store and sort financial and non-financial data in electronic form and present reports.

Identify trends in customer satisfaction or dissatisfaction.

Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.

Manage time effectively, meet personal goals and work effectively with other members of the distribution team.

Communicate to the purchasing department unexpected increases or decreases in demand for products.

Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.

Personally observe safety and security procedures and proper use of equipment and material. Actively promote safety process and report any safety issues to proper channels for action.

(may be assigned other duties by management)

• Accurately process customer transactions such as orders or quotes in a timely manner
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
• Provide accurate information regarding availability of in-stock items
• Recommend alternate products based on cost, availability or specifications
• Provide accurate information from vendors relating to shipment dates and expected date of delivery
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Assist in the preparation and organizing promotional materials and technical documentation in a timely manner
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Setup and maintain customer files
• Store and sort financial and non-financial data in electronic form and present reports
• Identify trends in customer satisfaction or dissatisfaction
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Personally observe safety and security procedures and proper use of equipment and material. Actively promote safety process and report any safety issues to proper channels for action.

• Proficient computer skills with knowledge of MS Office and/or company specific databases.
• Ability and desire to sell.
• Understand the fundamental concepts of product or products
• High level of accuracy and time management required
• Good oral and written communication and analytical skills.
• Must be able to work well with stringent deadlines and possess good organizational skills.
• High School diploma or equivalent required.
• Bachelor’s degree in Business or a related field preferred.
• 2-5 years of sales and customer service experience preferred.

Normal office environment and occasional exposure to plant environment during the course of normal job duties.

Occasional travel and On call required.

Wear appropriate personal protective equipment, including eye and hearing protection, hardhat and safety shoes while in shop environment or on job site.

This is a safety sensitive position.