Sales Support Representative

Sales Support Representative

A Sales Support Representative performs administrative and in‑house support tasks for a sales team, helping to build relationships and improve customer experience.

When you join Caterpillar, you become part of a global team that cares about both the work and each other. We are makers, problem solvers, and builders of a better world.

SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make customers more efficient and lower total cost of ownership. We deliver engineered oilfield and drilling equipment repair, certification, mechanical and rotating equipment repairs, rapid prototyping of spare parts, robust asset management, operation and maintenance, and field engineering services worldwide.

• Respond to customer inquiries and provide customer service regarding products and services, addressing issues related to customer orders.
• Perform general office administrative duties, including maintaining files, schedules, and appointments for the sales teams.
• Schedule appointments for the service center, new hire onboarding, and related activities.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to transmit, receive, and interpret ideas, information, and needs effectively.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate constructively and collaboratively across the organization and with external vendors and clients.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Account Management: Knowledge of account management; ability to manage day-to-day activities and provide services and support to existing clients.

Summary Pay Range: $28.70 - $43.10 per hour.

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part‑time employees.

Relocation is not available for this position.

Visa sponsorship is not available for this position.

This position requires working onsite five days a week.

Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Any offer of employment is conditioned upon the successful completion of a drug screen.