TxDMV - Customer Service Representative; Houston - South

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries of the state with quality motor‑vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of the motor‑vehicle‑related industries.

Customer Service Representative V (0140). This position must be available to work in both Houston RSC locations:
Houston North – RSC 2110

E. Governors Circle, Houston, TX 77092 and Houston South – RSC 11720 West Airport Blvd., Meadows Place, TX 77477.

• Provide quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and inquiries.
• Process apportioned registration in person, by telephone and via the Texas International Registration Plan (TxIRP) online application.
• Assist and train peers, carriers and service providers with apportioned registration, compliance audits and use of the TxIRP online application.
• Communicate with and assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e‑mail and through correspondence.
• Prepare and edit correspondence for the public and agency stakeholders, including government agencies, law enforcement, vehicle dealers and metal recyclers.
• Assist regional office leadership with coordinating, planning and monitoring work status and daily operations.
• Retrieve information from master files, mainframe systems and databases to verify applications, forms and supporting documents; enter data into databases and approve or reject issuance of requested documents.
• Make requests to suspend and revoke motor vehicle records.
• Research information from manuals, electronic resources, rules and law to resolve advanced customer‑service problems and collaborate with other agencies and divisions to provide information and services to customers.
• Maintain specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration, NAFTA permits, authorise refunds and corrected title requests, issue credit‑fee vouchers, bonded title letters.
• Lead, coordinate and participate in team meetings to develop best‑practice procedures.
• Support the county tax office through on‑site visits; communicate and interpret department policy and programs, review rules/regulations and conduct audit oversight.
• Conduct annual audit of accountable/non‑accountable items for the county tax office.
• Provide RTS application support and assist with special projects.
• Travel to attend meetings, seminars and conferences; develop and conduct training for government entities, industry stakeholders and TxDMV‑VTR personnel.
• Perform other job‑related duties as assigned.

• Lift and carry boxes of paper and/or license plates weighing up to 50 lb.
• Stand for short periods of time to make copies/faxes.
• Kneel for short periods of time to replace printing ink cartridges.
• Walk short distances to and from copier, fax and inventory retrieval.

• Education: Graduation from high school or equivalent.
• Experience: Four (4) years in a high‑volume customer‑service or general‑office administration environment.

Travel up to 25 % of the time, may include overnight travel and work extended hours, evenings and weekends as needed.

A valid Class “C” driver’s license is required. New Texas residents must obtain a Texas driver’s license within 90 days of moving to Texas. A satisfactory driving record is required for operating state or personal vehicles in service of the department.

The State of Texas offers a range of benefits, comprising approximately one‑third of total compensation. Benefits include a defined‑benefit retirement plan, paid group health, life and vision insurance, paid holidays, paid vacation leave, paid sick leave, longevity pay, dental and vision insurance, dependent optional life insurance, voluntary AD&D insurance, dependent health and life insurance, health dependent‑care flexible spending accounts, and tuition assistance program.