Hospital Utilization Specialist

Salary
: $20.65 per hour.

Sign on bonus may be available.

Shift
: M-F 8am - 5pm; may requirea flexible work schedule;
Assigned work hours may change as the needs of theagency and clients change

Driving required
: Y

Settings
: office, field

The Hospital Utilization Specialist is responsible for maintaining Rapid Crisis Stabilization (RCS) and Private Psychiatric Bed (PPB) bed days tracking reports. This position compiles information from all participating agencies and collects triage data by tracking daily RCS beds andfollows up with RCS discharges, increasing availability of resources for individuals needing mental health intervention as a result of a crisis.

This position works independently,under limited supervision, reporting major activities through periodic meetings.

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine,nursing, rehabilitation, counseling, sociology, human growth and development,physician assistance, gerontology, special education, educational psychology,early childhood education or early childhood intervention or a bachelor'sdegree with at least 30 hours of coursework in the previous fields.

Experience

Required:

At least 1 year experience working in mental health preferred.

Registration, Certification,Licensure or other Qualifications

Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable toPermia
  
  Care's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months.

• Monitor and record triage data by tracking daily RCS beds and follow up with RCS discharges.
• Enter data into the EHR and tracking form.
• Send monthly encounter submissions to contracted facilities and reconcile bed days.
• Audit monthly bed days in MBOW.
• Complete and submit Form
  
  F.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect,and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors,co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in atimely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing Permia Care and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

• Participate in team meeting orstaffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in work groups and committees as assigned.

• Advanced knowledge of mental illness and treatment.
• Knowledge of HIPAA and ability toprotect confidentiality.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing.
• Exceptional customer service skills, including positive attitude.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills,including Word, Excel, Outlook, and…