Benefits Analyst

Under the direction of the Benefits Manager, the Benefits Analyst assists in administering and communicating Midland Health benefits programs. Assists administering and maintaining benefits programs, including medical, pharmacy, retirement plans, etc. Monitor, research, and analyze current processes, trends, and compliance requirements. Responsible for creating and maintaining employee benefit files. Supports employees and plan members with questions and issues. Oversee key operations, including FMLA administration, Tuition Reimbursement, Affordable Care Act requirements, invoicing, and core and optional insurance plans.

SHIFT AND SCHEDULE

Monday – Friday: 8:00 AM – 5:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Comprehend and follow healthcare regulations by adapting to new laws quickly.
• Process accurate and complete benefit documentation, such as collecting supporting documents for life events, dependent verification, and evidence of insurability determinations.
• Maintain benefit files by keeping them organized in the HR drive and within the HRIS.
• Develop benefit communication materials for the New Employee Benefits Orientation, Open Enrollment, and; distribute employee notices related to benefit plans; communications may include eBrochure, postcards, videos, and live presentations and other forms of communication.
• Distribute benefit communication materials by email to employees for benefit orientation, including New Hires, Newly Eligible, , Life Event, and Open enrollments.
• Guide employees with benefits enrollments or login questions and assist them in filing claims, such as FMLA, Life, STD, LTD, Accident, Hospital Indemnity, Critical Illness, HSA, FSA, EAP, etc.
• Respond promptly to walk-ins, phone, Service Center requests and email inquiries, including claims processing issues related to benefit coverages, including Customer Identification Processing for HSA issues.
• Utilize vendor websites to export data for audits and help employees register and gain access to find providers, view claims, etc.
• Assist employees with utilizing vendor websites to register and gain access to find providers, view claims, print insurance cards, etc.
• Apply Microsoft Office applications skills, such as demonstrating Excel V-lookups, tracking and monitor enrollment events, Evidence of Insurability exceptions, Dependent Verification status, Amazon Awards, etc.; notify employees of pending open issues; resolve issues to resolution.
• Monitor Dayforce notifications daily to process new hires, job assignments, terminations, dependent verifications, life event declaration/enrollments, dependent no longer eligible, and HSA changes.
• Respond to Centers for Medicare and Medicaid Service forms and National Medical Support Notices and update benefit elections and payroll deductions accordingly.
• Assist in administering 403(b), 457(b), 401(k) plans by determining the proper course of action to resolve escalated employee issues after investigating the facts; guide employees to enroll in the plan-specific to their assigned entity; assist with the annual retirement audits.
• Provide functional support on payroll/HRIS related to benefits, including benefit deductions, payroll corrections, calculating PTO donations, and performing system audits and testing.
• Prepare and maintain biweekly payroll deduction reports to support and process benefit vendor invoices and check requests.
• Prepare Lincoln bill detail to process biweekly and monthly invoice payments to all benefit vendors.
• Coordinate and achieve project deadlines are complete and on time;
  Perform special projects as assigned, including the Open Enrollment event, the Years of Service banquet, new benefit implementation projects, etc.
• Promptly answer questions, process…