IT Support Analyst; Lubbock, TX

Overview

Position: IT Support Analyst (Lubbock, TX)

Department: Managed Services

Employment Type: Full Time

Location: Net Ascendant - Remote (occasional travel to customer sites in the Lubbock area and to the Midland office for onboarding, training, and team collaboration)

Compensation: $16.00 - $26.00 / hour

Net Ascendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.

The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.

• Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
• Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
• Perform software installations, updates, and security patches according to company and client requirements.
• Support users with Microsoft Office applications, email configurations, and productivity tools.
• Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
• Replace or repair computer hardware components such as drives, memory, and peripherals.
• Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
• Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
• Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
• Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.

• At least 3 years of experience within an IT Support role (MSP experience preferred)
• Strong knowledge of Windows desktop operating systems
• Basic knowledge of Windows server operating systems
• Basic knowledge of Mac OS
• Basic knowledge of TCP/IP networking and troubleshooting tools
• Proficiency in using and supporting Microsoft Office
• Experience supporting smartphones, tablets and other mobile devices
• Experience installing software, patches, and updates on desktops and laptops
• Experience in troubleshooting basic network, hardware, software, and printing problems
• Experience in replacing hardware on desktops and laptops
• Ability and desire to learn new skills
• Passion for customer service
• Excellent written and oral communication skills
• Outstanding diagnostic and problem-solving skills
• Degree in Computer Science or relevant field preferred
• Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance