SalesForce; SFDC Administrator

Overview

AST Space Mobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.

Salesforce Administrator to support and enhance a global Salesforce environment spanning Sales Cloud, Service Cloud, and Revenue Cloud Advanced (RCA). This role is responsible for day‑to‑day administration, production support, configuration, release readiness, and continuous improvement across core go‑to‑market and service workflows. Operating within a SOX‑controlled environment, this position ensures adherence to access controls, change management requirements, and audit‑ready documentation. The role also provides operational support for SPIFF (commissions/incentives) and related integrations.

This position supports users across NAM, EMEA, and APAC and requires coverage during U.S. business hours.

• Production Support & User Enablement:
  Provide Tier 1–2 support for Salesforce and RCA users, including intake, triage, troubleshooting, and resolution of incidents and requests.
• Ticket management:
  Manage and prioritize a ticket queue with adherence to SLAs and clear communication with stakeholders.
• Onboarding/offboarding:
  Support onboarding/offboarding activities including user setup, licenses, roles, profiles, permission sets, and access governance.
• Salesforce Administration (Global Org):
  Administer and optimize the security model: roles, profiles, permission sets, sharing rules, queues, public groups, and territories.
• Global configuration:
  Maintain configuration across global processes: page layouts, record types, fields, validation rules, assignment rules, approval processes, and flows.
• Maintenance:
  Maintain organizational hygiene through monitoring, audits, and proactive issue identification.
• Revenue Cloud Advanced (Lead‑to‑Cash) Support:
  Support RCA quoting, pricing, contracting/subscriptions, amendments/renewals, and order handoff processes; troubleshoot issues and partner with Rev Ops/Sales Ops on enhancements.
• Service Cloud Support:
  Support case lifecycle needs including routing, queues, SLAs/entitlements, macros, quick text, and productivity tools; maintain service dashboards and reporting; provide configuration support to operations teams.
• SPIFF (Commissions/Incentives) Support:
  Provide operational support for SPIFF workflows tied to compensation, including eligibility, crediting visibility, and user access; troubleshoot data or integration issues between Salesforce and SPIFF and support change readiness for comp-related updates.
• SOX Compliance & Controls:
  Ensure changes follow SOX‑controlled SDLC: request → approval → build → test → deploy; maintain SoD and proper access controls; document and maintain change management evidence; perform periodic access reviews and support audits; maintain data integrity controls for revenue‑impacting fields and objects; support control testing and continuous improvement of documentation.

Education:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
• Salesforce Administrator Certification (ADM‑201) preferred.

Experience:

• A minimum of 3–6+ years of Salesforce Administration experience in a multi‑cloud environment.
• Experience supporting Sales Cloud and Service Cloud.
• Experience in a SOX‑controlled environment with strong understanding of access controls and change controls.
• Experience working within a ticketed support model (e.g., Jira Service Management, Service Now, Zendesk).
• Ability to support global teams and time‑zone handoffs.

Preferred Qualifications:

• Salesforce Advanced Administrator certification is a plus.
• Experience with Revenue Cloud Advanced or similar quote‑to‑cash systems.
• Experience with SPIFF or comparable incentives/commissions platforms.
• Familiarity with integrations (Mule Soft, Boomi,…