STS Technical Analyst

I am seeking a Site STS Technical Analyst for my client. This role will sit onsite in Midland, MI and is a 6 month contract. Candidates must be local and able to work directly on a W2 without sponsorship. Please read the job description below and apply if your skills/background align with the requirements. Thank you!

As Site STS Technical Analyst for Roquette Manufacturing facility and connected R&D office you will have responsibility for End-to-End Service Delivery for very complex, dynamic, and challenging environments. Overseeing diverse projects focused at the site, along with coordinating and aligning with vendor management of local and external partners are key to successful site operations. The person in the role is expected to engage frequently with Site Staff, operations and business leaders to understand the business needs, service and continuous improvement opportunities.

As a member of the Site Technology Servicing team you provide exceptional customer service, both in‑person and virtually, to all local clients and visitors within the specified offices within your sub‑regional remit. You provide hands‑on support, virtual support and apply your local knowledge and language skills to support IT related issues as defined by the Service Catalog. In addition, you will work on projects as designated at the specific site.

• Provide exceptional customer service when working on Infrastructure and Application Incidents, Request for Changes and Services which have been dispatched for Site Tech, whilst maintaining the right balance between customer service and operational excellence. Also, work closely with site Operations and Business Leaders to recommend solutions and improvements to processes and projects. (40%)
• Provide input for continuous improvement opportunities for site services, infrastructure and systems, and collaborate with site leaders on opportunities and projects. Also, work closely with site Process Control technology groups to develop new apps and ensure business‑critical data flow is uninterrupted. (unique to some sites) (10%)
• Participate in and/or project manage global, regional, or local pilot and roll‑out projects as initiated by the global IT organization. (10%)
• Manage the workstation compliance for your locations(s) to a minimal number of defects. (10%)
• Support the IT organization with site related (client/end‑user) information and activities requiring site support (budgets, projects, audits, IT contracts and IT vendor management); and align with local engineering teams to maintain a site disaster recovery plan for IT assets. (10%)
• Continuously advise and cooperate with the IT Management to improve and/or innovate (1) the working environment of Site Techs, (2) the way services are being perceived by IT and the business and (3) to increase the value we provide to the business (how to improve services to enable the business to become more productive). (10%)
• Provide support to other offices, either remote or by traveling on location (