IT Support Specialist

Job Title: IT Support Specialist

Industry: Information Technology / Managed Services

Location (city, state): Midland, TX

Compensation: $28 – $30 per hour (Contract-to-Hire)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule: Full-time, standard business hours with occasional on‑site client visits as needed

Addison Group is partnering with our client, an established and growing IT services organization, to hire an IT Support Specialist. This opportunity is ideal for a hands‑on IT professional who enjoys solving technical issues, working directly with end users, and expanding their knowledge across systems, hardware, and networking environments.

Our client is seeking a dependable and service‑oriented IT professional to provide both in‑person and remote technical assistance to a variety of users. This role offers strong exposure to desktop systems, mobile devices, and basic server environments while working in a fast‑paced support setting. The ideal candidate is proactive, collaborative, and committed to delivering a positive support experience.

• Solid understanding of Windows desktop operating systems
• Working knowledge of Windows Server fundamentals
• Familiarity with macOS environments
• Foundational understanding of TCP/IP networking and connectivity troubleshooting
• Experience supporting Microsoft Office and common business applications
• Experience assisting users with smartphones, tablets, and other mobile technology
• Ability to diagnose and resolve common hardware, software, printer, and network issues
• Hands‑on experience performing hardware upgrades or part replacements in desktops and laptops
• Strong analytical and troubleshooting capabilities
• Clear written and verbal communication skills
• Customer‑focused mindset with a commitment to responsive support
• Willingness to continuously learn and grow technical skillsets

Preferred Education &

Certifications:

• Degree in Computer Science or related discipline preferred
• Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or CCNA are a plus

• Deliver timely technical support both remotely and at client locations
• Troubleshoot issues related to desktops, laptops, mobile devices, and peripheral equipment
• Install, configure, and maintain operating systems and business applications
• Apply system updates, patches, and security fixes following best practices
• Assist users with email setup, productivity software, and account configurations
• Support basic network troubleshooting, including connectivity and IP‑related issues
• Perform hardware diagnostics and component replacements when necessary
  
  Maintain accurate documentation of service requests and resolutions within the ticketing system
• Escalate complex technical issues to senior team members or third‑party vendors
• Provide professional, friendly communication while managing user expectations

• Opportunity to gain hands‑on experience across diverse IT environments
• Clear pathway to permanent employment through contract‑to‑hire structure
• Exposure to a wide range of technologies and client industries
• Supportive team environment focused on professional development
• Competitive hourly pay with benefits eligibility

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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