Network Technician

Job Description

• The Network Technician will provide on-site technical support for network and telecommunications infrastructure.
• This role involves installation, troubleshooting, maintenance, and support of LAN, voice, fiber, wireless, and industrial communication systems.
• The ideal candidate will ensure compliance with operational, safety, security, and change management standards while supporting business continuity.

• Respond to Service Now incident tickets and resolve assigned issues.
• Perform cable patching, installation, and recovery activities.
• Install power leads and troubleshoot power cable connections.
• Install, remove, and swap network and telecommunications equipment.
• Locate and identify network circuits and tag demarcation locations.
• Provide escort services for third-party vendors and subcontractors as required.
• Adhere to risk management processes including walkthroughs, work permits, change management, safety training, and incident reporting.
• Comply with audit, information protection, security, and physical access management standards.
• Identify switch port locations and perform network diagnostics such as ping tests and DNS lookups.
• Perform visual checks for hardware failure indicators, console error messages, power status, and hardware labeling during troubleshooting.
• Assist in identifying and reporting environmental issues in communication rooms such as cooling failures or water leaks.
• Perform IMAC activities for end-user LAN and voice devices.
• Adhere to company change management procedures and practices.
• Monitor and respond to emergency conditions affecting operations where services can be safely provided.
• Adhere to Business Continuity Plans and Disaster Recovery Plans.
• Provide smart hands support for telecommunications infrastructure including fiber optic and copper cabling systems.
• Support WiFi, BLE, microwave, radio, VSAT, and cellular-based systems including 4G LTE and 5G technologies.
• Support low-power WAN systems and other industrial IoT and operational technology systems.
• Deploy and maintain prewired solar panel and battery power systems at ground level.
• Perform IP telephony installations and support specialty telecom systems such as CCTV, intercom, and alarm systems.
• Work collaboratively with design and engineering teams, IT service desk, IT operations center, telecommunications providers, and managed service providers.
• Support IT and telecom requirements for business units, capital projects, and merger or acquisition initiatives as guided by the network team.
• Participate in root cause analysis and post-incident reviews when requested.

• Experience troubleshooting network connectivity and telecommunications systems.
• Ability to install, maintain, and troubleshoot fiber optic and copper cabling systems.
• Strong understanding of LAN, voice, and IP telephony systems.
• Knowledge of change management and incident management processes.
• Ability to work safely in compliance with operational and regulatory standards.
• Strong problem-solving and diagnostic skills.
• Ability to work collaboratively across multiple teams and stakeholders.

• Strong technical troubleshooting skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple tasks and priorities effectively.
• Strong attention to detail and adherence to safety protocols.
• Ability to respond effectively during emergency conditions.

• Associate degree or technical certification in Network Technology, Telecommunications, or a related field preferred.
• Relevant industry certifications preferred.