Digital Field Technician

The Digital Field Technician (Technician, Digital Field) role within Advanced Digital Technologies is primarily responsible for onsite technical support for the employees of Imperative Chemical Partners across all locations. Depending on need, primary officing will be assigned at our Midland, TX Corporate location. This will be while working independently or collaboratively on Infrastructure & Support team tasks or projects as assigned.

The successful applicant will possess exceptional communication and customer service skills, a high degree of responsibility and self-reliance, skills in networking and data/voice transport methods, and a strong working knowledge of troubleshooting and supporting Microsoft Windows, MacOS, some Linux, and mobile device OS environments and various software. That knowledge set is to also encompass related mobile devices as well as computer equipment and hardware peripherals.

• Provide responsive, courteous, and knowledgeable service to level one Infrastructure & Support submitted requests via e-mail, telephone, or other communication methods
• Follow through and track all requests and support needs until a successful conclusion is reached, escalating when necessary, and documenting outcomes
• Set up or refurbish computing equipment and mobile devices, following prescribed processes
• Perform regular and routine maintenance and monitoring for hardware and software
• Assist with training initiatives in-person and via creation of training video and documents, as needed
• Remain current with emerging trends and advancements in computer science, data networking, and related information technology
• Receive training in presentation, customer service, safety, or business communications
• Ability to work at a distance or be on-call as needed
• Must be able to sit, stand, kneel, push, pull, lift, climb, or crawl as necessary to service computing and networking equipment
• Adhere to appropriate safety regulations regarding personnel-lifts or extension ladders for when the need arises
• Wear appropriate personal protective equipment (PPE) including but not limited to gloves, safety glasses, hardhat, steel toes shoes, etc.
• Infrequent overnight travel, at the company’s expense, may be requested to visit branch locations.
• Work collaboratively or individually on an information services project or task as assigned by the “Lead, Digital Support” and/or “Director, Infrastructure & Support”. Examples are not limited to but could include:
  Computing, network, and communication device inventory
• Mobile cellular device maintenance and audit
• Network equipment and/or cabling troubleshooting, installation, and/or repair
• Inventory of supplies and equipment peripherals.
• Occasional project or troubleshooting coordination with 3rd party support vendors (directly onsite or via various remote methods).
• Must be able to sit, stand, kneel, push, pull, lift, climb, or crawl as necessary to service computing and networking equipment.
• Adhere to appropriate safety regulations regarding personnel-lifts or extension ladders for when the need arises.
• Wear appropriate personal protective equipment (PPE) including but not limited to gloves, safety glasses, hardhat, steel toes shoes, etc.

• Job experience, and/or some college or technical training in computer science or information technology (IT). With a preferred emphasis on customer service and support
• Previous and recent employment, volunteer service, or extracurricular participation in any field
• Ability to multi-task and work cooperatively with others
• Ability to set up and support a Windows OS desktop/laptop environment
• Ability to set up and support multiple OS mobile environment
• Experience with standard features in Microsoft Office / Office
  365 as well as the Microsoft Intune/Entra environment
• Experience and ability to troubleshoot Internet and data/voice networking equipment, connections, and related devices
• Ability to troubleshoot common hardware and software issues on computers, mobile devices, and peripherals
• Ability to follow-up on, document, and track support requests, tasks, and projects to completion
• Skills in professional business communication and customer service

• Must complete and pass all required pre-employment screenings

This description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.