Midland, TX- Desktop Support Engineer
Job in
Midland, Midland County, Texas, 79709, USA
Listed on 2026-06-12
Listing for:
Heunets
Contract
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
We are seeking a skilled Desktop Support Engineer to join our team as a 1099 independent contractor.
Engineer will provide onsite end-user support across three phases of the Bird to Black & Veatch (BV) IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.
Engagement Phases- User Readiness:
Support users receiving new BV laptops ahead of cutover - Cutover Weekend:
Provide onsite hands-and-feet support during migration execution - Hypercare:
Support users post-cutover with onboarding, application, login, and connectivity issues
- Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
- Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
- Assist users with first-time BV login, new credentials, and temporary password setup
- Configure and troubleshoot Microsoft Authenticator / MFA setup
- Validate access to Outlook, Teams, One Drive, and Share Point
- Support printer setup, print validation, and scan-to-email testing
- Troubleshoot WiFi, VPN, and network connectivity issues
- Validate device-based applications and support AVD / Windows App access
- Coordinate with remote technical bridge teams and SMEs for issue resolution
- Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
- Provide white-glove support to executive and VIP users during onboarding and hypercare
- Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
- Work extended hours or weekends during cutover activities as required
- Maintain professional communication with customer, migration, and leadership teams
- Windows 10 / Windows 11 support
- Microsoft 365 — Outlook, Teams, One Drive
- MFA / Microsoft Authenticator configuration
- Laptop deployment and endpoint troubleshooting
- Printer and peripheral troubleshooting
- Basic networking and WiFi troubleshooting
- Enterprise migration or hypercare support experience
- Strong customer-facing communication skill
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