IT Technician

This position is based at our corporate headquarters in Midland, TX but will periodically require travel to remote locations for troubleshooting or equipment repair.

• Provide troubleshooting, problem solving and on-site technical support for all levels of users.
• Provide technical support for all hardware/software computer deployments and related issues.
• Analyze, test, implement and support the roll-outs of new client equipment such as PCs, laptops, and tablets.
• Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking.
• Provide client level support for all IT deployments and projects.
• Develop solutions for simple to complex user issues (hardware and/or software).
• Create technical process and procedure documentation, as well as end-user documentation.
• Evaluate new client technologies, including testing of new models of end point devices as they are added to the environment.
• Perform other duties as assigned by management.

• Associates degree in IT or a related field, or equivalent work experience.
• Ability to troubleshoot issues and come to a resolution.
• Working knowledge of TCP/IP, DHCP, and DNS.
• Must be proficient with Windows operating system.
• Ability to research computer related issues to resolve hardware and software problems.
• May be required to work more than 40 hours during the workweek.
• Flexibility in assigned working hours and ability to travel.