Desktop Support L2​/L3

Description

We are looking for a hands-on Level 2/3 IT Technician to be a go-to technical resource for our entire organization. In this role you'll do a bit of everything - supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You'll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up.

POSITION: IT TECHNICIAN LEVEL 3

LOCATION:

MIDLAND, TX

SALARY: 70-80K

Primary Responsibilities

+ Serving as a hands-on point of support for users across the company, in person, over the phone and email.

+ Owning and administering the ticketing system - triaging, prioritizing, assigning, and tracking tickets from open to resolution

+ Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix

+ Supporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra , and other Microsoft Admin portals

+ Troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locations

+ Handling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)

+ Building and maintaining documentation, knowledge-base articles, and support procedures

+ Using scripting/automation (Power Shell or similar) where it helps reduce manual work

Requirements

Requirements

+ 3+ years of hands-on IT support experience across a range of users and issues

+ Experience owning or administering a ticketing/ITSM system

+ Working knowledge of Windows Server, Active Directory, and Microsoft 365 / Entra

+ Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and multi-site troubleshooting ability

+ Comfort with endpoint deployment, Intune, Autopilot, and device management

+ Willingness to travel to locations to service systems, hardware, and network equipment

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .