Desktop Support L2/L3 Midland, TX
Job in
Midland, Midland County, Texas, 79701, USA
Listed on 2026-07-17
Listing for:
Robert Half
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, HelpDesk/Support
Job Description & How to Apply Below
IT Technician Level 3
We are looking for a hands-on Level 2/3 IT Technician to be a go-to technical resource for our entire organization. In this role you'll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You'll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up.
POSITION: IT TECHNICIAN LEVEL 3
LOCATION:
MIDLAND, TX
SALARY: 70-80K
Primary Responsibilities
- Serving as a hands-on point of support for users across the company, in person, over the phone and email.
- Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolution
- Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix
- Supporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra , and other Microsoft Admin portals
- Troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locations
- Handling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)
- Building and maintaining documentation, knowledge-base articles, and support procedures
- Using scripting/automation (Power Shell or similar) where it helps reduce manual work
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