Field Desktop Support Analyst

Role: Field Desktop Support Analyst

Location: Midland, TX

Pay Rate Range: $31.25 - $33.75 / Per Hour

Internal Job :

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Field Desktop Support Analyst to join their team. Please contact us today to discuss this opportunity!

• The Desktop Support Analyst serves as a primary resource for employees seeking technical assistance across multiple locations. This position is based in a field office and is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team. The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues.
• This role includes deploying, configuring, supporting, and maintaining a wide range of hardware and software solutions, while also contributing to help desk operations, incident tracking, problem resolution, and escalation management. The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge.
  
  Success in this role requires strong technical expertise, excellent communication, accountability, adaptability, and a customer-focused mindset.
• Deliver prompt and effective desktop support to end users across multiple locations through in-person assistance, phone, email, and remote support tools.
• Demonstrate a strong sense of urgency, ownership, and follow-through in resolving support requests and completing assigned tasks.
• Take ownership of support requests by driving issues to completion with urgency, accountability, and consistent follow-through.
• Analyze and resolve problems affecting laptops, desktops, peripherals, and related technologies to maintain dependable user computing environments.
• Oversee daily help desk workflows and support systems to promote efficient ticket handling and service delivery.
• Address advanced technical problems independently whenever feasible and route issues to the appropriate teams when additional expertise is required.
• Evaluate emerging desktop technologies and propose hardware or software improvements that enhance productivity and the end-user experience.
• Assist with the planning, validation, rollout, and documentation of IT projects and technology initiatives.
• Maintain detailed and accurate records related to incidents, resolutions, equipment inventory, software assets, and licensing.
• Partner with fellow IT team members and cross-functional groups to provide seamless support and accomplish shared objectives.
• Foster strong relationships with end users by communicating clearly, professionally, and effectively with individuals of varying technical experience levels.

• High School Diploma or equivalent (GED).
• Minimum three (3+) years of IT Desktop Support experience.
• Minimum three (3+) years of experience supporting Microsoft desktop operating systems and Microsoft Office.
• Ability to work with a high level of initiative, accountability, and dependability.
• Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Must be able to travel occasionally.
• Ability to lift up to 35 pounds occasionally.

• Associate’s degree in an IT-related field preferred.
• Experience supporting users in the Oil and Gas industry.
• Experience with enterprise and Oil and Gas software such as SAP, P2 Merrick, Peloton Well View, Aries, Petra, Oildex, Service Now, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, and Ignition.
• Relevant certifications such as Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or similar.
• Ability…