Data Center Technician, Human Resources

Description

Join our dynamic AWS team and become a guardian of global cloud infrastructure. Youll play a pivotal role in maintaining the heartbeat of the worlds most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on-call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
• Assist with training and onboarding of new team members.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Work in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• This role may require travel to training sites or other facilities as needed

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

As a Data Center Technician, you will have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution
• Solve problems at their root and understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Work shift work that may include days, nights, weekends, and holidays; travel within and outside the regional work area; and have a reliable personal vehicle and valid driver’s license for travel

Why AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, powering businesses from startups to Global 500 companies.

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering)
• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• Experience managing work and priorities through a ticketing system
• Experience working in a Data Center environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit the Amazon accommodations information page for more details.

The starting pay is listed by location and may vary based on experience, qualifications, and location. Benefits information is available at the Amazon benefits page.

USA, TX, Dallas - 27.00 - 48.00 USD hourly; USA, TX, Midland - 27.00 - 48.00 USD hourly

Company:
Amazon Data Services, Inc.

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