IT Helpdesk​/Desktop Analyst (on-site

IT Helpdesk/Desktop Analyst (on-site)

Imagine finding a career where you're rewarded for doing what you do best - helping others.

Midland, TX

At Connection, our purpose is simple: we connect people with technology. From hardware - PCs, printers, servers, and more to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world - still driven by that startup mentality and guided by our original purpose.

We'd love for you to join us and make your mark on the future of technology.

Full Time

$65,000 annually

We are seeking a motivated Help Desk/Desktop Support Technician to join a growing IT team in Midland, TX. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands-on experience across multiple areas of information technology.

The ideal candidate has strong customer service skills, a positive attitude, and enjoys working in a fast-paced environment. This role offers exposure to a variety of IT responsibilities and the opportunity to develop alongside an expanding organization.

• Provide Tier I/II help desk and desktop support for end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Support Microsoft 365 and Active Directory user administration.
• Assist with employee onboarding and offboarding, including account provisioning and equipment setup.
• Install, configure, and maintain desktop and laptop hardware.
• Document support requests and resolutions.
• Deliver exceptional customer service while supporting a busy user community.
• Assist with additional IT projects as needed.
• Occasional local travel may be required.
• Participate in an on-call rotation in the future as the team grows.

• Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience.
• Working knowledge of:
  • Microsoft 365
  • Active Directory
  • Windows desktop operating systems
  • Basic hardware and software troubleshooting
• Strong communication and interpersonal skills.
• Excellent customer service mindset.
• Eagerness to learn and grow within a collaborative IT team.
• Comfortable working in a fast-paced environment.
• Experience supporting a small to mid-sized organization is preferred.
• Spanish language skills are a strong plus.

• Direct hire opportunity with competitive salary.
• Join a rapidly growing organization with significant career growth potential.
• Gain exposure to a wide variety of IT functions rather than specializing in a single area.
• Work alongside an experienced IT team that values mentorship and professional development.
• Great opportunity for someone looking to build a long-term career in IT.