IT Site Support

IT Site Support Technician

Location:

Midland, TX

Salary Range: $65,000–$85,000

We are seeking an IT Site Support Technician to provide hands‑on and remote technical support for a manufacturing facility in Midland, TX. This is a great opportunity for an early‑career IT professional who is eager to learn, enjoys troubleshooting, and is comfortable working directly with end users.

• Provide onsite and remote IT support to employees
• Troubleshoot Windows, Microsoft 365, desktop applications, and common end‑user issues
• Respond to and resolve IT support tickets
• Set up and support PCs, printers, mobile devices, and other equipment
• Provide basic support for Mac Books and iOS/iPhone devices
• Assist with network connectivity and device configuration issues
• Support monthly new‑hire onboarding, including equipment distribution and account setup
• Provide guidance and training to employees on IT tools and best practices

• IT support, help desk, desktop support, or related experience;
• Strong working knowledge of Windows environments and Microsoft 365
• Solid troubleshooting and problem‑solving skills
• Basic familiarity with Mac Books and iOS devices
• Strong communication and customer service skills
• Comfortable working independently and asking questions when needed
• Ability to work onsite in a manufacturing environment and follow required safety procedures

• Experience supporting users in a manufacturing, industrial, or oil & gas environment
• Familiarity with Service Now, Jira, or similar ticketing systems
• CompTIA A+, Network+, Microsoft, or similar certifications
• Spanish‑speaking skills are a plus

This position supports a manufacturing site and may require appropriate PPE, including steel‑toe boots, as well as completion of company‑provided safety training.