Administrative Support Specialist

Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Sales

SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

We are currently seeking an Administrative Support Specialist in Midland, Texas. The role supports customers by handling billing and invoicing, processing orders, receiving products, and maintaining accurate data entry.

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem‑solving techniques used in own area.

Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision‑making.

• Demonstrates a basic understanding of the concepts underlying data analytics.
• Describes the technology and core applications used for tracking business performance and applying data to take business decisions.
• Explains key aspects and benefits of data analytics.
• Lists the major sources for collecting data and conducting data analysis.

Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1‑2 years) and strategic (3‑5 years) planning in support of the overall business plan.

• Explains tactical plan for own area.
• Defines concepts of short‑term and long‑term planning.
• Describes the planning process and planning cycle used in own area.
• Compares tactical to strategic planning.
• Handle customer inquiries by phone and in person, delivering clear, professional, and timely support.
• Process billing and invoicing with accuracy and attention to detail.
• Enter and maintain customer and transaction data in company systems.
• Communicate with vendors to coordinate orders, resolve issues, and ensure timely delivery.
• Provide general administrative support, including answering phones and directing calls as needed.
• Assist in maintaining positive customer relationships by addressing concerns and ensuring satisfaction.

$28.70 - $43.10 per hour

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part‑time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:
July 7, 2026 - July 30, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.