General Manager; Midland, NC

General Manager (Midland, NC)

Carolina Thomas is seeking an experienced General Manager to lead operations at our new Midland, NC location. This role is responsible for the overall leadership, operational performance, and financial success of our parts and service operations—ensuring the highest standards of safety, quality, and customer satisfaction.

This is a key leadership opportunity to help build and lead a strong team in a growing operation.

• Oversee daily operations of the service, warranty, and parts departments
• Lead, mentor, and develop managers, technicians, and support staff
• Establish and enforce policies, procedures, and performance standards
• Promote a culture of safety, accountability, and continuous improvement

• Ensure timely, high-quality repairs and preventative maintenance
• Monitor workflow, productivity, turnaround times, and quality control
• Ensure compliance with DOT, state, and school bus safety regulations
• Oversee warranty repairs, recalls, and manufacturer guidelines

• Manage inventory control, ordering, pricing, and vendor relationships
• Ensure parts availability to support service operations
• Oversee accurate billing and warranty tracking
• Implement cost-control measures to improve efficiency and margins

• Develop and manage budgets and financial forecasts
• Track and analyze key performance metrics, including labor efficiency, parts margins, revenue, and expenses
• Drive profitability through operational efficiency and strategic planning
• Review financial performance and take corrective action as needed
• Maintain accurate records for inspections, certifications, and audits
• Enforce workplace safety policies and ensure proper training for all employees

• Identify opportunities for growth and operational improvement
• Collaborate with executive leadership on long-term planning and goals

• 5–10+ years of management experience in fleet maintenance, diesel, automotive, or school bus service operations
• Proven experience managing parts and service departments
• Strong financial acumen, including budgeting, P&L responsibility, and performance metrics
• Excellent leadership, communication, and problem‑solving skills
• Ability to manage multiple priorities in a fast‑paced environment

• Associate’s or Bachelor’s degree in Business Management or a related field

• Proficiency with Microsoft Word, Excel, and Outlook, along with business operating systems
• Ability to work across departments including service, parts, and warranty
• Strong communication skills with internal teams and OEM partners
• Ability to follow written and verbal instructions and work both independently and collaboratively

• Position Type: Full‑Time
• Compensation: Salary + Bonus

This job description includes the general nature and level of work required. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job.

At Carolina Thomas, we’re proud to offer:

• Competitive compensation with bonus opportunities
• Comprehensive benefits package
• A leadership role with meaningful impact in a growing operation
• A supportive, team‑oriented work environment
• Opportunities for training, development, and career advancement
• A clean, safe, and well‑equipped facility

Carolina Thomas is a drug- and alcohol-free workplace. All employment offers are contingent upon successful completion of a pre‑employment drug screening and background check.

Carolina Thomas is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business need.