Asset Protection Ops Coach — Lead Teams & Inventory

What you'll do

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up cleaning and organizing product displays, and securing fragile and high shrink merchandise. Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback and Tourto Teach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model, managing and supporting customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and preinventory reviews, gathering data, audits results, and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, influencing the implementation and execution of control corrections, training managers and associates operational controls and processes in multiple stores.

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed, partnering in collaborative efforts with other investigative entities, monitoring safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews and implementing plans to improve workplace safety, managing facility-level training and execution of asset protection, safety and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines for example cold chain hazardous materials and operational controls, identifying gaps in expectations vs training, determining training needs, developing and delivering training as needed, managing claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims for example damaged, defective, returned, liquidated items and merchandise deliveries for example suppliers third party deliveries, providing direction for claims or receiving issues, maintaining necessary documentation and reporting, coordinating completes and oversees job-related…