Director-Business Services

Job Category:
Administrative & Clerical, Executive Leadership Work Shift/

Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Job Summary The Director of Business Services reports to the Executive Director of Physician Services, Revenue Cycle and is responsible for the strategic and operational leadership of the Professional Billing Central Business Office (CBO).

This role is accountable for optimizing revenue cycle performance, maximizing cash collections, reducing AR risk, and ensuring financial sustainability through the implementation of best practices, performance analytics, and operational excellence initiatives.

The Director provides oversight of billing, accounts receivable follow-up, cash posting, refunds, vendor relationships, and revenue cycle technologies while partnering closely with Coding, Operations, Hospital Revenue Cycle, Finance, Information Systems, and physician practice leadership.

This position drives revenue cycle strategy, establishes performance expectations, develops operational roadmaps, and ensures achievement of key financial and operational objectives across all assigned entities.

The Director is responsible for departmental financial performance, budget management, strategic planning, organizational development, and continuous improvement initiatives that advance organizational goals.

Licensure or other certifications:

Educational Requirements:

Bachelors Degree.

Minimum Experience:

Minimum of seven (7) years of progressive leadership experience in healthcare revenue cycle operations, including responsibility for accounts receivable management, operational performance, financial outcomes, strategic initiatives, and team leadership.

Other:

Preferred Licensure or other certifications:
Certification in healthcare revenue cycle, coding, healthcare financial management, or medical practice management is preferred.

Preferred

Educational Requirements:

Three (3) or more years of Director-level leadership experience in physician revenue cycle operations or seven (7) years revenue cycle management experience preferred.

Preferred Experience:

Other:

Demonstrated expertise in professional billing revenue cycle operations, including accounts receivable management, denial prevention, cash acceleration strategies, financial performance improvement, and operational optimization.

Proven ability to influence stakeholders, build strategic partnerships, and drive results across multidisciplinary teams.

Ability to analyze complex operational and financial data, identify performance trends, develop actionable strategies, and execute sustainable process improvements.

Strong business acumen with the ability to balance operational efficiency, regulatory compliance, customer satisfaction, and financial performance.

Extensive knowledge of physician billing regulations, reimbursement methodologies, payer contracting implications, and revenue cycle best practices.

Experience developing performance dashboards, benchmarking metrics, productivity standards, and accountability frameworks.

Ability to effectively communicate complex financial and operational information to executives, physicians, boards, and large stakeholder groups.

Ability to effectively communicate complex financial and operational information to executives, physicians, boards, and large stakeholder groups.

Provides strategic leadership and direction for all professional billing accounts receivable functions, ensuring achievement of cash collection, AR, denial, productivity, and financial performance goals.

Develops and executes revenue cycle strategies designed to improve net collections, reduce AR days, mitigate denials, and enhance overall financial performance.

Establishes key performance indicators, operational benchmarks, and accountability frameworks to drive performance across all business office functions and PSA clients.

Establishes processes to monitor payer behavior, reimbursement trends, denial…