Assistant Store Manager

About Tarzan & Jane Travel Centers

At T&J Travel Centers, we’re redefining what a travel center can be — a place where guests experience genuine hospitality, not just convenience. We serve hardworking men and women and their local communities with great fuel, a strong convenience store experience, and craveable made-to-order food through our in-house restaurant The Tarzan Grill.

We’re growth-minded and people-first. Our teams run lean, lead humbly, care deeply, and stay hungry—because the standard is simple: fast, friendly, and spotlessly clean, every day.

To lead shift execution so our store runs fast, clean, and friendly—every hour of every day.

• Relentless cleanliness maintained throughout each shift
• Fast, friendly guest experience protected every shift
• Accurate, consistent cash controls every shift
• Merchandising standards maintained every shift (full, faced, clean)
• Direct reports coached consistently through monthly 1:1s

• Guest
  
  Experience:
• Weekly:
  Google star rating: ≥ 4.7
• New Google reviews: ≥ 5 per week
• Per shift:
• Checkout wait time:
  Average customer wait time in line
• Line standard:
  No more than 2 customers waiting in line; when line exceeds 2, ASM redeploys labor
• Cleanliness (Cleanliness Scorecard):
• Weekly:
  Store Cleanliness Score: ≥ 90%
• Restroom Cleanliness Score: ≥ 90%
• Outside Cleanliness Score: ≥ 90%
• Cash Handling:
• Per shift (rolled up weekly):
  Total cash over/short
• Safe count variance: 0
• Merchandising Standards:
• Daily / Per shift:
  Damages/expired pulls: 100% daily completion with log/checklist completed each day
• Recovery & Product Facing Score: ≥ 90%
• Direct Report Development:
• Monthly: 1:1 requirement:
  Each direct report receives 1 documented 1:1 per month (10–15 minutes)
• Documentation:
  Meeting notes entered in Rippling
• On-time completion: ≥ 90% of all required 1:1s completed and entered by month-end

• Lives T&J values (Run Lean, Care Deeply, Stay Hungry, etc.)
• Attention to detail / standards
• Leads with urgency
• Coachability / gives feedback well
• Cleaning constantly
• Handles issues calmly
• Trains and develops others (onboarding + follow-through)