Tire and Battery Service Advisor

Position Summary

Maintains facility and sales floor safety and standards by conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

• Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays; remove damaged goods; sign and price merchandise appropriately.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead time changes and cancellations, and offer alternative scheduling options.
• Provide expert member service, greeting members, identifying needs, offering purchasing and service recommendations, and resolving concerns.
• Drive sales and service excellence by communicating value to members and collaborating with associates to promote TBC offerings.
• Triage and prioritize service workflow in TBC service bays, referencing Sam’s Garage to identify waiting members and adjust scheduling for maximum efficiency.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, point‑of‑sale systems, and sales techniques.
• Leverage technology to enhance operations, using digital tools and handheld devices to plan sales, improve service experience, and make real‑time decisions.
• Operate TBC equipment safely, handle merchandise and supplies, complete necessary documentation, and process member purchases, returns, refunds, and exchanges.
• Ensure compliance with company policies, procedures, and ethics, including the Open Door Policy and regulatory requirements.
• Collaborate with managers, co‑workers, and customers to identify priorities, meet deadlines, communicate progress, and recommend process improvements.

• Valid state‑issued driver's license.
• 18 years of age or older.
• Preferred:
  Auto service industry or retail experience.

The hourly wage range for this position is $20.00 to $28.00, based on location and experience. Additional premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour, depending on schedule, facility, season, and specific work performed. All premiums are subject to eligibility criteria.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, and adoption or surrogacy expense reimbursement.
• Live Better U: fully paid education benefit program covering tuition, books, and fees for eligible associates.

Walmart is committed to maintaining a drug‑free workplace and enforces a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and promotes a safe and productive work environment.