Retail Bike Technician

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures, while also drawing from personal experience and industry research to provide strong product recommendations that align with the customer’s needs.

• Build and repair bicycles according to established procedures.
• Provide strong product recommendations that align to the customer’s needs.
• Create a world‑class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private‑label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Assist with the assembly of exercise equipment as needed.
• Maintain merchandise presentation standards and signage of Bike Department to company standards as directed.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintain confidentiality of all company information.
• Takes an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality / Decision‑Making Abilities
• Action‑Oriented