Residential Sales Representative

Job Title

Residential Sales Representative

Culligan Water of Midland

Sales Department

Sales Manager

The Residential Sales Representative is responsible for establishing, developing, and maintaining positive business and customer relationships while meeting monthly sales goals. They will train to understand the full use and benefits of Culligan products and services. A Residential Sales Representative must have a proficient understanding of residential Culligan products and will be responsible for assisting residential leads/potential customers with a team of other Residential Sales Representatives.

• 401(k)
• 401(k) matching
• Company parties and holiday celebrations
• Competitive salary
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Consistent work hours
• Paid holidays
• Medical insurance
• Supplemental insurance
• Life insurance & long‑term disability
• Company discounts

• Promote a long‑term relationship‑building approach to sales to improve customer satisfaction and retention with residential customers.
• Develop and improve standard/best practices in the sales toolbox: presentation formatting, financial documentation, lead generation methods, cost modelling.
• Correspond with all leads and appointments as scheduled.
• Attend scheduled appointments assigned with professionalism and integrity.
• Maintain accurate records of all sales activities in the relevant database.
• Learn, maintain, and apply overall knowledge and technical information as it relates to the sales of all residential Culligan products.
• Understand customers’ needs and present viable solutions, accurately representing capabilities and terms without distorting dealership policy.
• Make an effective sales presentation so that the customer is adequately educated about the products and services available.
• Clearly and completely document installation arrangements, pumps and related equipment, check electrical/drain.
• Take ownership of a new customer’s account, and follow up with every new customer to ensure complete satisfaction and secure referrals.
• Maintain security of all customer information.
• Participate in all promotional activities (trade shows, exhibits, etc.) as required.
• Obtain minimum sales standards (see attached breakdown).
• Perform other related duties as assigned by management.

• This job has no supervisory responsibilities.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  Contract Management Systems (e.g., Docu Sign);
  Human Resource Systems;
  Microsoft Office Suite;
  Project Management Software (e.g., ).
• Certificates, licenses and registrations required:
  Valid driver’s license, sales license, state licenses as required.
• Other skills required:
  • Highly motivated and target driven with a proven record of accomplishment in sales.
  • Expert in effective communication.
  • Able to adapt to individual customer needs.

• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires trust; works with integrity and ethically; upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; responds to requests for service and assistance; meets commitments.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standards of excellence; takes calculated risks to accomplish goals.
• Oral Communication - Speaks…