Regional Security Operations Center; RSOC Supervisor

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

• The RSOC Supervisor will oversee the delivery of the RSOC’s suite of services and drive compliance to standards & procedures governing access control system (ACS) alarm response & escalation, incident reporting, issuance of employee credentials, and interaction with employees, contractors, and visitors. They will engage with people across the business that require security related support and follow up with inquiries where necessary.
  
  They will also analyse, assess, and triage reports as appropriate and as directed.
• The ideal candidate will have prior experience of working in or supervising a similar international control room or SOC. It is essential that they have an ability to maintain good relationships, a good team ethic and are keen to exceed expectations. They will be expected to have an ability to operate with limited supervision and have familiarity with some of the technical principles associated with a modern SOC.
  
  A curious and inquisitive outlook is essential, and they must have an innate desire for continuous self-development.
• Coordinate and oversee the delivery of the RSOC’s suite of services across multiple shifts providing 24/7/365 coverage
• Liaise with other Security Operations Centers (R/GSOC) within the SOC network and ensure best practice is maintained throughout the network
• Ability to work a variable schedule as needed to coordinate & deliver training, operational updates, etc. across multiple shifts
• Oversee a team of RSOC Shift Supervisors using a metrics-based approach to improve performance and efficiency (SLA/KPI)
• Formulate Management Information (MI) and reports to share with GPS management on a daily/weekly/monthly basis
• Provide direction to Shift Supervisors and drive compliance to standards and procedures
• Provide a high level of service to local and remote SAP sites and staff with the emphasis on the security and safety of client staff, assets, and information
• Compile reports daily to be shared with other RSOC shifts and management
• Provide high quality written and verbal reports as and when required
• Take telephone inquiries
• Maintain/validate accurate logs of daily events
• Liaise with emergency services and other monitoring agents as and when directed
• Assist in the collation and preservation of digital media evidence
• Assist in the collation and viewing of network video images in response to incident investigation in line with associated code of practice
• Identify and promptly respond to any system anomalies
• Under minimal supervision, determine the appropriate response to each reported incident
• Maintain active awareness of the monitored environment to promote safe and effective working environment
• Maintain a conscientious and proactive approach to work to achieve excellent standards
• Delivery of new training material provided by Operations
• Maintain RSOC operator’s schedule, with no open shifts; this role may be required to fill Operator shifts when unable to cover with operator and/or shift-level supervisory personnel

• High school diploma or equivalent
• Minimum of two (2) years of military, law enforcement, government, or corporate security operations center experience
• Prior supervisory/management experience, preferably in a security role
• Experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment and triaging reports
• Demonstrated understanding of video, access, and guard management systems
• High proficiency in using IT applications and evidence of data entry and retrieval, keyboard skills, to a speed of at least 25wpm with at least 75% accuracy
• Ability to deliver succinct and clear verbal and written reports where necessary
• Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN
• Basic working knowledge of data protection policies…