Field Service Technician

Job Title:

Service Technician

Service Technician

Service

Service Manager

As a Service Technician, you will be responsible for operating commercial, residential and light industrial water treatment systems and performing scheduled preventive maintenance as required.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts

• Locate sources of problems by observing and testing systems operation. Uses precision measuring and testing instruments.
• Remove defective parts by dismantling equipment; using hand and power tools; replace defective parts and test for proper operation.
• Maintain equipment, parts, and supplies on truck by checking stock to determine inventory level, anticipating needed equipment, parts, and supplies.
• Provide system information to customers by answering maintenance questions and educating customer on product.
• Maintain technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations.
• Contribute to team effort by accomplishing daily, weekly & monthly goals.
• Assure service vehicle is clean, safe and in proper operation condition always.
• Communicate with office staff frequently to ensure job accuracy and data entry.
• Able to use handheld devices for data entry, schedule maintenance, etc.
• Performs other related duties as assigned by management.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
  Valid driver's license.
• Other skills required:
  • Basic plumbing and electrical experience
  • Mechanically inclined
  • Willing to work a full-time schedule and be on-call

• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.

• Continually required to stand, walk, sit, utilize hand and finger dexterity, and talk or hear.
• Continually required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally exposed to wet and/or humid conditions (non-weather).
• Occasionally work near moving mechanical parts.
• Occasionally work in high, precarious places.
• Occasionally exposure to outside weather conditions.
• Occasionally exposure to extreme heat or cold (non-weather).
• While performing the duties of this job, the noise level in the work environment is usually quiet‑moderate.
• The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 100 pounds / continually lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include:
  Close vision;
  Distance vision;
  Color vision;
  Peripheral vision;
  Depth perception and ability to adjust focus.
• Occasionally will work in confined spaces.

Use of power tools, possible forklift, and…