Broadband Technician

Responsibilities

• Perform residential install, service/repair, and disconnects (data, video, phone) on customer premises according to organizational standards and specs.
• Assist supervisors and technicians with escalations and specialized work orders, providing technical expertise either onsite or post‑install/trouble call to technicians who experienced unique technical obstacles.
• Perform additional preventative maintenance measures as directed by Technical Operations Leadership in conjunction with Broadband Network Technicians (will vary by region/market).
• Participate in emergency restoration as directed by Technical Operations Leadership in conjunction with Broadband Network Technicians (will vary by region/market).
• Provide a positive customer experience by ensuring and recording correct RF and signal levels within specifications before completion, thereby reducing repeat phone calls and truck rolls due to errors.
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety, and time management.
• Provide customer education in the form of subject‑matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities that may increase customer satisfaction.
• Operate company vehicle in a safe and responsible manner.
• Participate in a 24/7 on‑call rotation.
• Perform other duties as assigned.

The base pay in Texas for this position is $20.00 - $36.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to Texas and may not be applicable to other locations.

• 401(k) retirement plan with employer match
• Medical, dental, vision, life, and STD insurance
• Paid Time Off/Vacation:
  Starting at 80 hours per year, increasing with tenure
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave:
  Variable based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

* Benefits listed above are for a regular full‑time position.

Astound’s mission is to take care of our customers, take care of each other, do what we say we are going to do, and have fun.

Astound is proud to be an Equal Opportunity Employer. We are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.