Service and Install Technician

Service & Installation Technician

As a Service Technician, you will be responsible for operating commercial, residential and light industrial water treatment systems. This position requires the skills to successfully install water softeners and/or filtration systems, also provide preventive maintenance as required.

• Full Time Monday through Friday
• Willing to be on routine on-call shifts
• Non-Exempt: overtime eligible
• Company Property:
  Ipad, company phone, uniform, company vehicle

Benefits

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts

Duties and Responsibilities, including but not limited to:

• Provides for general onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment across industries.
• Is responsible for field service goals and timely equipment start-ups and cost control for onsite time and materials needed to complete a project.
• Provides equipment and operational support to the Service Manager on the shop floor with equipment refurbishments, buildouts, rental returns, and testing of equipment for final delivery or inventory storage.
• Locate sources of problems by observing and testing systems operation. Uses precision measuring and testing instruments.
• Remove defective parts by dismantling equipment; using hand and power tools; replace defective parts and test for proper operation.
• Maintain equipment, parts, and supplies on truck by checking stock to determine inventory level, anticipating needed equipment, parts, and supplies.
• Provide system information to customers by answering maintenance questions and educating customer on product.
• Maintain technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
• Maintain safe and clean working environment by complying with procedures, rules, and regulations.
• Contribute to team effort by accomplishing daily, weekly & monthly goals.
• Assure service vehicle is clean, safe and in proper operation condition always.
• Communicate with office staff frequently to ensure job accuracy and data entry
• Able to use handheld devices for data entry, schedule maintenance, etc.
• Performs other related duties as assigned by management.

Requirements

• This job has no supervisory responsibilities.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
  Valid driver's license, water licensing preferred, plumbing licenses preferred
• Other skills required:
• Basic plumbing and electrical experience
• Mechanically inclined

Competencies

• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Technical Skills
  - Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.

Physical Demands and Work Environment

• Continually required to stand, walk, sit, utilize hand and finger dexterity, and hear.
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally exposure to outside weather conditions
• While…