Field Service Technician

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you'll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment-all while collaborating with a dedicated team.

If you're passionate about providing outstanding service and thrive in a fast-paced environment, we invite you to apply today!

As a Field Service Technician, you will play a critical role in delivering exceptional support to our internal and external customers. Your primary responsibilities will include:

* Hands-on Equipment Lifecycle Support:
Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls.

* On-Site Operations & Safety Compliance:
Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.

* Documentation & Continuous Quality Improvement:
Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long-term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management.

* Relationship Building & Technical Training:
Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on-site as needed.

* Travel, Logistics & Communication:
Travel up to 75% domestically (with potential international travel). Clearly communicate your travel schedule with the Field Service Manager to balance your work-to-home life ratio, and report any tool repair or replacement needs.

Employee Benefits

* Weekly paycheck

* Boot reimbursements up to $125

* Medical insurance - Covers 75% of premiums

* Dental and vision insurance

* Company paid life insurance

* 401K retirement account with 5% company match

* Employees can retain their own Sky Miles for travel

Qualifications & Key Competencies

* Technical & Mechanical Expertise

* Aptitude:
Strong mechanical repair, troubleshooting, and analytical skills.

* Electronics & IT:
Solid background in electronics paired with robust computer knowledge.

* Schematics:
Ability to read and interpret complex electrical and mechanical schematics.

* Heavy Machinery:
Comfortable and confident working on and around large equipment.

* Industry Experience

* Sector Knowledge:
Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required).

* Professionalism & Communication

* Mindset:
Team-oriented professional with a strong work ethic and a customer-first dedication to delivering exceptional service.

* Communication:
Clear, professional verbal and written communication skills tailored for both internal teams and external clients.

* Education & Credentials

* Education:

High school graduate or equivalent; tech/trade school training is highly preferred.

* Licensing:
Valid State Driver's License required.

Traits of Our Successful Employees

* Embrace Core Values:
Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships

* Attention to detail

* Exhibition of good communication skills when working with fellow employees

* Willingness to help out where needed