Operations Supervisor

Overview

Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for an Operations Supervisor to join our team. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.

At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

• Great Benefits:
  Including medical, vision, dental insurances, amongst others.
• Life Insurance:
  Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off:
  Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan:
  Employer contributions to help you save for the future.

The Operations Supervisor’s responsibilities include but not limited to – planning, assigning, and directing work; addressing complaints and resolving problems; coordinating product flow from the storage facilities to the customers; utilizing proper transportation and scheduling that is compliant with DOT regulations. They are locally representing Pinnacle Propane, surveilling those operations are done in accordance with its safety and compliance policies.

The Operations Supervisor will oversee a combination of drivers, service technicians and yard hands within a well-defined territory. Next to this, they will carry the responsibility for the well and safe operation of the bulk storage facilities, as well as the cylinder dispensers and/or depots. Lastly, they will be site chief for the manned sites (where customer care agents are present).

This includes the wellbeing of the agents but excludes the supervision of the job execution of those customer care agents, which is the responsibility of the customer care supervisor.

Is the ambassador of the Pinnacle brand

These include (but are not limited to)

• Ensure that the values and purpose of Pinnacle are being respected and lived by.
• Ensures doing good business in line with the company’s code of conduct and its ethics and compliance policies.
• Understands and works within the Pinnacle Strategy and the company Operations Strategy.

Is responsible for all safety related aspects within his/her assigned territory aspiring zero incidents.

These include (but are not limited to)

• Demonstrates visible safety leadership.
• Implements and carries out all aspects of the Pinnacle’s Visible Felt Leadership roadmap.
• Actively entertaining a cross-functional partnership with the Safety Team.
• Assuring that drivers, service technicians and yard hands are compliant with all company and regulatory training.
• Assures that all company and regulatory standards are met for all locations.
• Oversees and/or executes the Operational Discipline and Safety process directives of the company.
• Supports drivers, service technicians and yard hands with Pinnacle’s 9 Life Savings rules, General Safety habits and the CARE - 7 steps to zero, within their daily tasks.
• Conduct and document regular safety meetings with all staff as required.

Assures employees are qualified and capable of executing their job and resources in line with work scope.

This includes (but is not limited to)

• Help determine the necessary resources needed in distribution and technical services to meet customer needs.
• Recruit, interview, select, train, and motivate their direct reports.
• Provide training for drivers on handheld computers to ensure the proper use and correct completion of deliveries.
• Provide technical training for service technicians to ensure execution of their tasks.
• Provide clear instructions and training to yard hands to assure seamless execution of the cylinder filling, yard maintenance and in cases technical assistance.
• Support all drivers, service technicians and yard hands to improve their job execution.

Supervision of job execution of all direct reports

This includes (but is not limited to)

• Monitor Driver Logs and DVIR’s daily to assure that drivers comply and meet…