Lead Transportation Dispatcher

Starting Date: Immediately

Job : 5773827

Position Type: Full-Time

Posted: Jun 10, 2026 5:00 AM (UTC)

Exempt Status: Non-Exempt

No. of Days: According to district approved calendar

Department: Transportation

Reports To: Director of Transportation

Supervises: Provides work direction and coordination to Transportation Dispatchers

Position Function/

Purpose:

A working lead position responsible for coordinating daily transportation dispatch operations (60‑70%) while providing leadership, training, and work direction to the dispatcher team (30‑40%). The Lead Dispatcher serves as the primary operational point of contact for route coverage, driver coordination, and emergency response, ensuring efficient and safe transportation services across all MISD campuses. Must possess a valid Texas Commercial Driver’s License (CDL) Class B with Passenger (P) and School Bus (S) endorsements and be able to drive routes as needed.

• Coordinate and supervise daily dispatcher operations across all shifts
• Provide work direction and assignments to Transportation Dispatchers
• Serve as primary operational liaison between dispatch team and Director of Transportation
• Train and mentor dispatchers on procedures, systems, and best practices
• Assist Director with dispatcher scheduling, shift coverage, and assignments
• Monitor dispatcher performance and provide feedback to Director
• Conduct quality control of route assignments and coverage decisions
• Lead dispatcher team meetings and communicate operational changes
• Resolve conflicts and escalated issues from dispatchers, drivers, or campuses
• Coordinate emergency response and crisis management for transportation incidents
• Review and improve dispatcher procedures and workflows
• Serve as acting operational supervisor in Director’s absence for dispatch matters

• Ensure all bus routes are covered and assigned daily across all shifts
• Coordinate route coverage during driver absences, emergencies, and shortages
• Manage distribution of keys, radios, and equipment to drivers
• Answer phone and two‑way radio calls; respond to routine requests or emergencies
• Communicate with outside organizations, local police, emergency services, and others as appropriate
• Respond to driver requests for assistance and dispatch tow trucks, emergency services, and additional equipment as needed
• Maintain current knowledge of all routes and school locations to ensure timely services
• Work closely with bus drivers, monitors, technicians, service center liaison, and central staff to ensure accurate route status information
• Review bus routes for efficiency and effectiveness; communicate recommended improvements to management
• Collaborate and communicate effectively with the routing department and campus administrators
• Collect and process bus maintenance request forms from drivers
• Assist in distribution and collection of route/trip sheets; ensure weekly and monthly student counts are completed accurately
• Maintain daily log of school buses, assigned drivers and monitors for all shifts
• Monitor and coordinate field trip coverage and assignments
• Serve as substitute bus driver to cover routes during driver shortages
• Maintain and provide required reports to transportation administration team
• Review, understand, and follow transportation guidelines and procedures to ensure consistency
• Foster positive relations with service center team, campuses, teachers, and parents
• Present oneself as a role model for employees with regard to proper attire, grooming standards, and positive attitude
• Perform other duties as assigned by the Director of Transportation

• Accredited High School Diploma or equivalent (U.S.A equivalency) required;
  Associate degree or higher from an accredited college or university preferred
• Valid Texas Commercial Driver’s License (CDL) Class B with Passenger (P) and School Bus (S) endorsements required
• Must be 18 years of age
• Five (5) years of experience in transportation operations; at least two (2) years as a dispatcher in a school transportation environment required
• Demonstrated leadership ability…