Housekeeping Manager Courtyard Midlothian, Texas

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Courtyard Midlothian, Texas.

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the
• Supervises the completion of short notice requests for room changes
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company

standards.

• Keeps record of room checkouts/stay overs, submits records to housekeeping every day
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make-up rooms
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check[1]out rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
• Assists in quarterly inventory of all linen
• Ensures safety by assuring that all linen chutes are kept locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet

services and room services

• Take every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Company

standards are being applied

• Responsible for assisting with the training and direction of new department associates
• Ensure all Housekeeping quality standards are complied with and that policies and procedures are

consistently applied.

• Coordinate activities with other hotel departments in order to facilitate increased levels of

communication and guest satisfaction.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while

maintaining high levels of guest expectations

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
• Walking and standing are required for close to 100% of the working day. Length of time of these

tasks may vary from day to day and task to task.

• Position requires walking and giving direction most of the working day. Length of time of these

tasks may vary from day to day and task to task.

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
• listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors

and subordinates

• Vision occurs continuously with the most common visual functions being those of near vision and

depth perception.

• Requires manual dexterity to use and operate all necessary equipment.
• All associates must maintain a neat, clean and well-groomed appearance per Company Standards
• Regular attendance in conformance with the standards, which may be established from time to time, is

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