Automated Delivery Systems Specialist - Waterford

Job Description:

PRIMARY FUNCTION:

As a member of the Operations team, the Automated Delivery Systems (ADS) team is responsible for all aspects of member facing delivery systems such as but not limited to Automated Teller Machines(ATMs), Interactive Teller Machines(ATM Plus), Teller Cash Dispensers and Recyclers (TCDs and TCRs), in Lighten media systems, Drive Through Teller lines communication and pneumatic VAT tubing delivery mechanisms and other items as required.

The ADS Specialist works to ensure the stability, integrity, security and efficient operations of VACU hardware, software and third-party relationships that impact the automated experiences for our membership. The Specialist is also responsible for installation and maintenance efforts for new and existing VACU owned locations focused mainly on remote ATM locations but will at times be involved in branch locations.

This role also supports software and IT efforts for ADS.

JOB DUTIES AND RESPONSIBILITIES:

Assist ADS System Engineer with the installation, administration of hardware, operating systems, connectivity and critical applications. This includes and is not limited to Net Ops, Remote Journal, Symantec Endpoint Protection (SEP), and Campaign Office. Other high-priority responsibilities include ATM Patch Management, Logical ATM Security, PCI Compliance, Key Management Security, branch hardware, and new delivery site deployment.

Assist ADS System Engineer to install, maintain and support new hardware, systems and applications

Manages firewall verifying all definitions are current

Manage rules for all ADS systems verifying anti-virus applications are current.

Keep up to date with Fraud Risk & ATM security resources to stay current with existing security risks, and gain objective insight into future attack vectors & mitigation.

Daily monitoring and systematic review of ADS Logical Security logs for suspect behavior, unapproved external access, and/or other SEP alerts.

Investigation of any suspect findings or SEP alerts from ATM Security platform.

Report critical incidents that required remediation to ADS and Operational Management Assist ADS Engineer with the coordination of logical security initiatives with IT Information Security and Network telecommunications to ensure secure and safe ATM access and processing.

Understand the infrastructural architecture and system interrelationships and assist in efforts to troubleshoot any infrastructural component.

Assist with the design, acquisition, installation, maintenance and support of new hardware, systems and applications (under the guidance of senior team members).Works directly with ADS Coordinator on projects or tasks focused on installing, testing and deploying new hardware, upgrading existing systems (updates, patches, enhancements or hot fixes), or resolving recurring issues.

Understand and assist with the troubleshooting of any infrastructural component.

Review the impact of proposed system changes and communicate any issues to all stakeholders.

Onsite management/coordination for the installation, servicing and maintenance of equipment and software for ATMs, branch media, TCDs/TCRs, coin machines, remote tellers units, and other branch equipment. This includes on-site coordination of drive-up and branch media equipment installations.

Perform day to day monitoring of ATMs and branch automated equipment to ensure availability & servicing issues are addressed properly.

Operate and monitor the Automated Delivery systems with a focus on maximizing system uptime and minimizing system downtime to better enhance the member experience.

Responsible for escalating service calls when needed in order to meet contracted service level agreements (SLAs) for all ADS responsibilities.

Work with ADS Coordinator to maintain documentation including inventories, installation & configuration guides, operating procedures, and maintenance & troubleshooting guides.

Respond to branch, operational, and vendor requests for service support.

Complete documentation with vendors for additions and/or changes to ATMs and other automated delivery equipment to vendor databases and networks.

Assist management by identifying and…