NOC Analyst; L2

NOC Analyst (L2)

Required

Skills & Experience:

• 3-5+ years in NOC operations, data center operations, telecom/circuit operations, infrastructure operations, facilities command center, or comparable technical operations role.
• Demonstrated incident triage, escalation management, shift handoff, and ticket quality experience.
• Working knowledge of power/cooling/facilities monitoring concepts and/or circuit/carrier escalation workflows.
• Ability to operate under pressure while maintaining clear communication, ownership discipline, and documentation quality.
• Comfort mentoring junior analysts and identifying process or knowledge gaps.
• ITIL Foundation or practical ITIL-aligned incident/problem/knowledge management experience preferred.

Nice to Have

Skills & Experience:

• NOC Analyst, Data Center Technician, Facilities Operations Coordinator, Critical Facilities Monitor, Telecom NOC Analyst, Carrier Support Analyst, Service Desk Analyst with monitoring exposure, Command Center Analyst, or Infrastructure Operations Analyst.
• Experience with BMS/BAS, EPMS, DCIM, ITSM tools, monitoring dashboards, phone bridges, vendor portals, or knowledge-base/runbook systems is preferred.

Job Description:

Insight Global is seeking a NOC Analyst (L2) to sit onsite in Dallas, TX. The L2 Senior NOC Analyst provides higher-judgment triage, validates ambiguous or high-severity alerts, supports L1 analysts, coordinates escalations across site/vendor and internal tracks, reviews ticket quality, assists with runbook maturity, and helps identify recurring issues and alert-quality improvement opportunities.

(This role can pay up to $38 an hour depending on experience).