Car Wash Site Manager at Wash Masters Midlothian Midlothian, TX

Car Wash Site Manager – Wash Masters, Midlothian, TX

Responsible for overseeing the operations and staff at the Wash Masters car wash facility, ensuring high standards of customer service and site performance.

• Opening and closing the site.
• Fully responsible for site operations, staff, and their actions.
• Ensuring accuracy of XPT's and general sales reports at closing, handling cash and other currencies.
• Proficient use of Site Manager and Site Watch Web from DRB.
• Creating and posting a functional schedule no later than Wednesday for the next week.
• Controlling labor hours to meet daily revenue and traffic targets; achieving monthly labor goals.
• Hiring, directing, training and developing new employees.
• Maintaining a consistent cleaning schedule for the tunnel and property.
• Handling employee issues with support from higher management.
• Responding to customer emails, claims and complaints in a timely manner; enforcing the disclaimer courteously.
• Working 50‑55 hours a week, with occasional increases during high volume periods.
• Resolving monthly pass issues and updating customer accounts.
• Driving cashier performance toward a 10%+ capture/conversion rate for monthly passes.
• Managing supplies through orders or in‑store purchases.
• Ensuring tunnel equipment is functional; performing maintenance as needed.
• Being able to stoop, bend, twist, climb or lift up to 50 lbs as required.
• Maintaining property appearance to exceed inspection expectations.
• Gathering positive customer reviews regularly.
• Ensuring continued training of employees and management.
• Proficient use of hand and power tools.
• Managing stressful situations effectively.
• Developing assistant managers and team leads.
• Conducting video audits to confirm employee responsibility when absent.
• Meeting all operational needs of the site.
• Floating between sites in Ellis County as wash requirements dictate.

• Minimum 12 months total Site Management experience in the car wash industry.
• Strong leadership and team‑building skills.
• Proven ability to manage labor, cash, and sales reporting.
• Proficiency with Site Manager, Site Watch Web, and general computer skills.
• Physical capability to perform tasks up to 50 lbs, including stooping and bending.
• Excellent customer service and conflict‑resolution skills.

Salary: $60,000–$75,000 per year, plus commission.