Shopping Manager

Job Description

POSITION PURPOSE

The Home Shopping Manager is responsible for leading all Home Shopping (e‑Commerce/Online Pickup & Delivery) operations to deliver a fast, accurate, and customer‑focused experience. This role oversees order fulfillment, labor planning, quality standards, and associate development while ensuring efficient execution, inventory accuracy, and compliance with company policies.

• Leadership & Associate Development
  • Lead, train, coach, and develop Home Shopping associates to meet performance, accuracy, and service expectations.
  • Schedule labor effectively to support order volume, peak demand, and delivery windows while controlling labor costs.
  • Maintain accountability for attendance, productivity, order accuracy, and policy compliance.
  • Support hiring, onboarding, training, and performance management for Home Shopping associates.
• Home Shopping Operations
  • Oversee daily Home Shopping operations, including order picking, staging, pickup, and delivery coordination.
  • Ensure orders are fulfilled accurately, on time, and according to quality standards.
  • Monitor order flow, substitutions, cancellations, and customer communications.
  • Ensure proper execution of company Home Shopping programs, processes, and technology tools.
• Inventory, Quality & Financial Performance
  • Partner with department managers to ensure product availability, accurate substitutions, and inventory alignment.
  • Monitor key performance indicators such as fill rate, pick speed, on‑time fulfillment, labor productivity, and customer satisfaction.
  • Implement action plans to improve performance, reduce errors, and increase efficiency.
  • Control supplies, shrink, and operational costs related to Home Shopping.
• Customer Experience
  • Deliver a seamless, friendly, and reliable Home Shopping experience.
  • Address customer concerns, substitutions, and service issues promptly and professionally.
  • Model and reinforce customer service expectations with associates during pickup and delivery interactions.
• Compliance & Collaboration
  • Ensure compliance with company policies, food safety, safety, and regulatory requirements.
  • Maintain clean, organized, and safe staging and storage areas.
  • Partner with Store Leadership, Service Operations, and department managers to support storewide goals.
  • Serve as Manager on Duty as assigned.

• Location:
  
  4221 FM 1387, Midlothian, TX, 76065, US
• Banner:
  Tom Thumb
• Union Status:
  Non-Union
• Job Identification: 728854
• Job Category:
  Retail, Store Ops
• Posting Date: 06/26/2026

Albertsons is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.