The UPS Store - Manager - Leadership & Operations

Store Manager - Leadership & Operations

This is not a typical retail manager role.

We’re looking for a proven leader who wants to run a business, not just manage a shift.

As Store Manager, you’ll take full ownership of a The UPS Store location building a culture where teams flourish, customers are delighted, and operations run with excellence. You’ll lead people, manage systems, study the numbers, and make decisions that directly impact results. Because of that, we compensate our managers with profit sharing, not just a paycheck.

If you love developing people, believe training is the backbone of great operations, and want to be accountable for something meaningful keep reading. If you’re looking for a low-pressure, clock-in/clock-out management job, this role will feel like too much (it’s not for everyone).

What We’re Looking For

We’re seeking an experienced retail or hospitality leader who:

• Treats the store like it’s their own, because the outcomes matter to them personally
• Leads with both a heart of serving their team and holds the team to high standards to meet performance expectations
• Sees training as a competitive advantage and invests 10–15 hours per week developing their team
• Builds culture intentionally, creating an environment for the team and customers to flourish
• Loves mentoring, coaching, and watching people grow into more than they thought possible

You’ll be trusted with real responsibility, supported with strong systems and leadership development, and challenged to grow as a leader and operator.

What You’ll Be Responsible For

You’ll operate the store with an owner’s mindset, balancing people, process, and performance.

• Build, train, and develop a high-performing team that enjoys coming to work and takes pride in serving customers
• Conduct regular 1:1 meetings (weekly or bi-weekly) focused on development, feedback, and accountability
• Invest 10–15 hours per week in hands-on training and coaching, knowing that intentional training is what creates excellent stores
• Lead difficult conversations when needed, with honesty, clarity, and care
• Create team rhythms that reinforce culture, engagement, and growth

• Ensure the store opens and closes on time, is fully staffed, and runs smoothly every day
• Oversee store cleanliness, organization, and overall customer experience
• Create schedules at least one month in advance
• Manage labor hours intentionally and within budget
• Ensure all systems, equipment, and processes are operating effectively
• Partner with the District Manager on monthly operations audits and continuous improvement

• Review monthly P&L statements and use the numbers to guide decisions, training, and priorities
• Manage key performance outcomes (Gross Margin, Labor Efficiency, Training Index, Retention Rate, Operations Score, etc.)
• Think and act like an owner by understanding how daily decisions impact profitability, team health, and customer loyalty

• Participate in weekly leadership and development meetings with other Store Managers and the Director of Operations
• Continually sharpen your leadership, communication, and operational skills
• Learn what it truly takes to run a successful small business

What You Need to Succeed

This role is best suited for someone who brings both heart and discipline. You’ll thrive here if you have:

• 2+ consecutive years of retail or hospitality management experience
• A genuine desire to serve others, both customers and team members
• Confidence in coaching, training, and holding people accountable
• Strong communication skills and emotional maturity
• The ability to prioritize, organize, and execute consistently
• Attention to detail, follow-through, and high standards
• Working knowledge of sales and customer experience
• Commitment to serve by our Standards of Excellence

Nice to have (but not required):

• Print or design experience (Adobe, production, etc.)
• Bilingual (Spanish/English)

Physical requirements:

• Ability to lift up to 50 lbs (with or without assistance)
• Ability to stand and walk for extended periods

What You’ll Get From Us

We believe leaders should be well-trained, well-supported, and well-rewarded.

• Competitive…