MOD PIZZA Shift Captain Midlothian TX

Overview

Shift Captain

Job Description

As a Shift Captain at MOD you will take your first step in building your leadership skills and style. You will lead store operations during scheduled shifts. At times, you will be the most senior Squad member working the shift, and you will be responsible for ensuring that the team performs all essential store tasks during that limited time. You will support the Store Coach and GM in overall store operations and serve as a lead to MOD Squad and All Stars who work alongside you, providing feedback, answering questions, and giving guidance.

As a MOD Shift Captain your objective is to model, teach and demonstrate the MOD’s purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will lead by example and focus on guiding the Squad and delivering the best possible MOD experience on every shift. In this position, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.

• As a Shift Captain you have an ownership mentality to ensure the store is welcoming, runs smoothly is clean and organized and is meeting MOD’s overall standards. Lead the shift by doing the following key tasks:
• Set and sustain the tone of the shift by keeping the energy high and creating a positive vibe with the goal of providing a welcoming atmosphere for both Squad and customers
• Responsible for quality and safety of all food by using MOD tools and standards to ensure the food is safe in both Back of House and Front of House. This includes tasting food at beginning of shift, validating all food is prepped and stored to standards and reporting any product outages
• Conduct PEPP talks (Prepare, Elevate, People and Purpose) at the beginning of shifts
• Complete the deployment chart according to MOD standards and ensure all Squad members are aware of their roles
• Make deployment changes due to callouts and whenever the customer needs or business changes during the shift
• Listen, acknowledge and do your best to resolve any Squad member and/or customer concerns in the absence of management. Escalate issues that require resolution to the store coach or GM as appropriate
• Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and directed by the GM
• Keyholder responsible for ensuring adherence to all Opening/Midday/Closing shift checklists and using all tools available to execute on requirements in a timely manner
• Celebrate the wins with your Squad
• Regularly review email in order to stay updated on and communicate any information from the Slice, Sauce and other relevant sources as needed for Squad members to be effective in their roles during the shift
• Responsible for coaching in the moment and communicating to the GM all Squad members’ skill gaps and opportunities for improvement
• Address/escalate any equipment malfunctions to ensure a safe customer and squad environment and a consistent MOD experience
• Communicate the shift status/update to the store coach or GM as appropriate
• Maintain a regular and continued focus on the growth and well-being of the Squad.

You will be successful at MOD, by demonstrating our values in the following ways:

• Embracing change and seeking to learn and improve every day. It’s not perfection, it’s a commitment to progress
• Committing to focus on finding the solution, not dwelling on the problem
• Being generous with your time, patience and grace when answering questions and a general commitment to being of service to others
• Expressing appreciation for the generosity of others
• Showing compassion, understanding, and willingness to authentically support others without judgment
• Play an active role in creating a safe environment for all customers and squad members
• Demonstrate and embody MOD culture and standards

• Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility)
• Minimum of 1 year of…