W Lounge Supervisor
Job in
Midlothian, Midlothian county, EH22 1FA, Scotland, UK
Listed on 2026-08-15
Listing for:
Marriott International
Full Time
position Listed on 2026-08-15
Job specializations:
-
Hospitality / Hotel / Catering
Food & Beverage, Guest Services, Hospitality & Tourism, Event Management & Planning
Job Description & How to Apply Below
ABOUT W HOTELSIgnite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT W LOUNGEW Lounge is W Edinburgh’s social hub for guests and locals alike. Open from 11am until late, W Lounge showcases the best of Scottish produce in its food offering, complimented with innovative beverage concepts. Whether guests are coming for a cup of coffee, a lunch meeting, a casual dinner or cocktails, W Lounge is the perfect place to be.
Situated on the 11th floor, the space offers unrivalled panoramic view across the city, making it one of the most beautiful places in Edinburgh to work and play. In the summer months, our space expands to include our rooftop bar, W Deck, where guests can enjoy the same great service and atmosphere of W Lounge whilst soaking up the summer sun and taking in our 360 degree view of Edinburgh and beyond.
ABOUT
THE ROLE Reporting to the W Lounge Manager for W Edinburgh, the W Lounge Supervisor is responsible for directing the daily operation of the floor, ensuring the floor team works together to provide exceptional service to our guests.
We are looking for someone who is motivated, a people-person and passionate about what they do!
As W Lounge Supervisor, key aspects of your role will include:
Help to recruit and retain the best talent on the market.
Develop teamwork throughout your team as it grows.
Manage the daily performance of your team, giving appropriate and timely feedback to maintain service standards.
Lead by example, displaying the highest standards of hospitality to guests and talent.
Deliver exceptional guest service by ensuring the team is thoroughly trained in all aspects of service.
Resolve any guest complaints swiftly and to the full satisfaction of the guest.
Ensure compliance with all liquor laws and licensing.
Maintain food hygiene and sanitation standards.
Work in collaboration with the wider Beverage and Food a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.
Our ideal W Lounge Supervisor is someone who has:
Previous experience working in high-end, high-volume restaurants and/or hotels
Excellent communication skills
The ability to create memorable experiences for guests
The ability to lead, mentor and motivate othersA positive mindsetA genuine passion for working in hospitality
In return for your hard work, we give you:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family
Specially curated discounts in thousands of shops ABOUT THE PROPERTYW Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel redefines the city’s hospitality landscape.
Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
Opened in November 2023, this W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight…
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