ON CALL Receptionist - Midlothian, VA

Responsibilities

• Agrees to work when called upon. Holidays are a popular time to be available. Must also be available to fill in for vacations, medical leaves, and other absences. A lot of times absences are unplanned so the on-call receptionist must be prepared to work spur of the moment.
• Displays a professional appearance and behavior
• Welcomes members to Towne Bank, determines the nature of their business and directs them to the appropriate person or department
• Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
• Becomes familiar with Towne Bank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Types memos, correspondence, reports and other documents as needed
• Assists the branch or department team with a variety of day-to-day duties as requested
• Assists with copy projects
• Other duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

• Sitting 60% of the time
• Walking to the teller line and to other co-workers several times daily to deliver mail and customers’ transactions
• Escorting customers to other branch personnel
• Assisting elderly and handicapped customers when entering and leaving the building
• Operating the copy machine several times a day
• Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine
• Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping
• Preparing and monitoring coffee and refreshments for customers

• Normal business environment
• Receptionist area is located near the main doors which can result in a change in air temperature throughout the day

• Excellent telephone skills
• Flexibility and dependability is a must

• Computer experience (Word and Excel)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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