Encore specialist

Love Encore Delivery Specialist

Hyman Bros Subaru is looking for a full time Love Encore Delivery Specialist! If you like being the go-to tech person and have outstanding customer service skills, this job is for you!

Responsibilities:

• Be the face of Subaru's Love Encore program.
• Assist the Sales department with customer technology questions.
• Preparing and inspecting the vehicle prior to delivery to ensure the vehicle is ready to deliver to the customer.
• Assist customers in personalizing their vehicle technology settings.
• Perform a detailed delivery to the consumer including a through explanation of the proper operation of the vehicle features and resources available to them.
• Schedule the first Service appointment.
• Perform deliveries with customers to address and answer questions to ensure customer satisfaction.
• Assist the Service department with customer technology questions and concerns on the service drive.
• Other responsibilities as necessary.

Requirements:

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.