Customer Service Rep; Walmart Way

Customer Service Rep (4256) - 2057 Walmart Way

• Part-time
• Job Category Org:
  Store Customer Service Rep
• Location:
  
  Midlothian, Virginia

We are seeking a friendly and dedicated Customer Service Representative to join our team in Midlothian, Virginia.

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Assist customers with product information, order processing, and account management.
• Identify and, when necessary, escalation of complex issues to appropriate departments.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure consistent, high-quality customer experiences.
• Stay updated on company products, services, and policies to provide accurate information.
• Participate in ongoing training and development programs to enhance customer service skills.
• Contribute to a positive work environment by maintaining a supportive and customer-focused attitude.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Flexibility to work various shifts, including weekends and holidays, as needed.

• Standing:
  Most tasks are performed from a standing position.
• Walking:
  For short distances for short durations; surfaces include ceramic tile, bricks, and linoleum in some food process areas; height of work surfaces is between 36 and 48 inches.
• Sitting:
  Paperwork is normally completed in an office at a desk or table.
• Lifting:
  Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck; deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'; cases are usually lifted from floor and stacked onto shelves up to 72 high.
• Carrying:
  Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves; occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store; trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.
• Pushing:
  To move trays which are placed on dollies; a stack of trays on a dolly is approximately 24–30 and requires a force of up to 7.5 pounds to push; trays may also be pulled.
• Climbing:
  Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, or perform maintenance.
• Stooping/Bending:
  Forward bending at the waist is necessary at the pizza assembly station; forward bending is also present at the front counter and when stocking ingredients; duration of this position is approximately 30–45 seconds at one time, repeated continuously during the day.
• Crouching/Squatting:
  Performed occasionally to stock shelves and to clean low areas.
• Reaching:
  Workers reach above 72 inches occasionally to turn on/off oven controls, change prices on signs, and lift and lower objects to and from shelves; workers reach down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes; workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks:
  Eye‑hand coordination is essential. Use of hands is continuous during the day; frequently activities require use of one or both hands; shaping pizza dough requires frequent and forceful use of forearms and wrists; workers must manipulate a pizza peel when removing pizza from the oven and when using the rolling cutter; frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes;
  
  team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
• Machines, Tools, Equipment, Work Aids:
  Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.