Tire & Battery Technician - Automotive

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member:
  Collaborate with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, tire pressure monitoring systems, product specifications and seasonality, and knowledge of POS systems, phone and in‑person selling techniques.
• Be a Techie:
  Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
• Be an Owner:
  Communicate equipment, tools and supplies needs to TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, work hands‑on in the physical area, maintain accurate inventory, audit safety and compliance standards, report TBC complaints, safety hazards and problems with products, services and work areas; complete paperwork, logs and other required documentation; ensure merchandise is packaged, labeled and stored in accordance with company policies and procedures;
  
  identify member needs, assist members with purchasing decisions and resolve issues and concerns.
• Be a Talent Ambassador:
  Be a brand advocate by valuing the members’ experience in the TBC area and modeling high‑quality service and products, developing, influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members.
• Comply with company policies, procedures and standards of ethics and integrity by implementing related action plans and the Open Door Policy.
• Complete work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback.
• Respect the Individual:
  Embrace differences in people, cultures, ideas and experiences; create a workplace where associates feel seen, supported and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent.
• Work as a team, build strong and trusting relationships, communicate with impact, energy and positivity to motivate and influence.
• Strengthen the team by helping develop and mentor others and recognize others’ contributions and accomplishments.
• Act with Integrity:
  Maintain and promote the highest standards of integrity, ethics and compliance; model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Act with Integrity:
  Act in a self‑less manner and be consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members:
  Deliver results while putting the customer first.
• Serve our Customers and Members:
  Make decisions based on reliable information, balance short‑ and long‑term priorities and consider how one’s work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence:
  Display curiosity and a desire to learn, take calculated risks and demonstrate courage…